We place the highest value on effective quality assurance and sustainable quality management. We have established a comprehensive quality management system in order to implement a continuous optimization process in all business areas. This is certified in accordance with DIN EN ISO 9001 by TÜV Süd and enables us to achieve sustainable quality assurance across all processes. This ranges from IT and quality management to the maintenance of our customer relationships.
We fulfill all requirements
Customer satisfaction
We regularly survey our customers’ wishes in the field of IT forensics and fulfill them as comprehensively as possible.
Quality awareness
All employees have the same understanding of quality and actively participate in the process of continuous improvement.
Error prevention
We use efficient tools and audited procedures to identify and avoid unacceptable deviations at an early stage.
Monitoring and optimization
We regularly check the effectiveness and efficiency of the QMS in internal audits, thereby ensuring a continuous optimization process.
Dual control principle
Results are checked by a second employee external to the process for quality assurance purposes.
Employee integration
With a special training plan and our own mentoring concept, we ensure the rapid integration of new employees.
Quality management results
More customer focus
We are in continuous contact with our customers. This means that they are always informed about the status of the order and can be optimally involved in the development and improvement of processes and support tools.
Measurable quality goals
To measure and continuously improve quality management, we set measurable quality targets and publish them. All quality targets are then regularly reviewed and evaluated in detail by us.
Optimized order processing
Every step in the provision of services is documented in detail across all business areas. All processes are regularly reviewed, evaluated and further developed.
Improved human resources management
Applicant selection and induction are carried out according to a standardized process. All new employees are provided with information and binding rules of conduct and actively supported by their colleagues.